Safety and Data Protection

We attach great importance to protecting your privacy. You will find detailed information on how we handle your data below.


1. Collecting, Processing and Using Personal Data

Personal data (first name, last name, country, postcode, email address) is collected when you register for the Lenz heat app. This data is used to be able to send you important information about our products, software updates, product maintenance and additional product features. Under no circumstances is the collected data sold or transmitted to any third party for any other reason. We only use email advertising to the extent allowed by law. You can revoke your consent to our use of your email address for advertising purposes at any time with future effect by clicking on the “Unsubscribe” link at the end of the newsletter or sending an email to

By providing personal data, you grant the express permission for the data to be stored for a period of 30 years after contract conclusion for liability-related reasons.


2. Data Security

Although nobody can guarantee absolute protection, we take appropriate technical and organisational measures to protect our website and other systems against loss, destruction, access, modification and dissemination of your data by unauthorised individuals.

Without any written instructions of the customer to the contrary, Lenz Ges.m.b.H. has the right to conduct the e-mail correspondence with the customer – in full awareness of the associated risks (especially access and secrecy) – in unencrypted form.


3. Forwarding Personal Data

We do not transfer your personal data to third parties.


4. Right to information

You have basic rights to  information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data infringes data protection law or your data privacy rights are violated in any other way, you may lodge a complaint with the supervisory authority. This is the Austrian Data Protection Authority. 


5. Data Protection Officer

If you have any questions concerning the collection, processing or use of your personal data, about data information, amendment, blocking or deletion or about the withdrawal of your consent to any measures, please contact:

Lenz Ges.m.b.H.
Staudachstrasse 3
6858 Schwarzach

T +43 (0) 5572 58143
F +43 (0) 5572 58143-33