Safety and Data Protection

We attach great importance to protecting your privacy. You will find detailed information on how we handle your data below.

 

1. Collecting, Processing and Using Personal Data

You can visit our website without providing any personal information. We only store access data with no personal connection, e.g. the name of your internet service provider or the web page from which you are visiting our website. This data is evaluated solely for the purpose of improving our services, and does not allow any conclusions to be drawn concerning your identity.

Personal data (Titel, First Name, Last Name, Date of birth, Country, Interests, E-Mail address, Telephone number, Address)  is only collected if you give it to us voluntarily when placing an order, opening a customer account or registering for our newsletter. Under no circumstances is the collected data sold or transmitted to any third party for any other reason (please see also 8. Google Analytics). We use the data you provide to process and execute your order and to send you information about articles in our product range. We only use email advertising to the extent allowed by law and insofar as you authorised us to do so by registering for the newsletter. You can revoke your consent to our use of your email address for advertising purposes at any time with future effect by clicking on the “Unsubscribe” link at the end of the newsletter or sending an email to shop@lenzproducts.com.

By providing personal data, you grant the express permission for the data to be stored for a period of 30 years after contract conclusion for liability-related reasons.

 

2. Data Protection Declaration

Every purchase from our website is processed using the best encryption method commercially available (128-bit Secure Socket Layer). This ensures that your transactions are safe and no information can be forwarded to unauthorised third parties. Specific pages on our website that are encrypted on transmission are identified by the closed lock symbol in your browser’s lower status bar.

We use the data you send us to process and execute your order.

When you register for our newsletter, we store your email address and use it to send you our own advertising until you unsubscribe. You can unsubscribe from our newsletter at any time. We will not give your email address to any other companies. You can withdraw your consent to the use of your email address at any time by clicking the “Unsubscribe” link in the newsletter or by sending us an informal email.

We keep an order history so that we can trace the orders you placed in the past and make you suitable offers where appropriate. We also collect information about the number of “hits” on our website and observe anonymous use patterns so that we can continue making the site more user-friendly. Our website also uses cookies.

We store the text of your contract and send your order data and our General Terms and Conditions to you by email. You can view your previous orders in our customer login area provided you created a user account and did not place an order as a guest. If you order as a guest, we will store the text of your contract. In such an instance, your order data will no longer be accessible in the internet on safety grounds.

3. Data Security

During the order process, your personal data is encrypted by SSL (Secure Socket Layer) before being transmitted via the internet. Nobody can guarantee absolute protection, but we protect our website and other systems by implementing technical and organisation measures against the loss, destruction, access, amendment and dissemination of your data by unauthorised persons. Credit card data is not stored but sent directly to our payment service provider, where it is processed. Your customer account can only be accessed by entering your personal password. 

Without any written instructions of the customer to the contrary, Lenz Ges.m.b.H. has the right to conduct the e-mail correspondence with the customer – in full awareness of the associated risks (especially access and secrecy) – in unencrypted form.

 

4. Use of Cookies

We use cookies on various pages to optimize your visit to our website and to make it possible for you to use certain functions. Cookies are small text files that are stored on your device. Some of the cookies used by us are deleted after the end of the browser session, i.e. after the browser is closed (known as session cookies). Other cookies remain on your device and allow us to recognise your browser when you visit again (persistent cookies). Cookie will not harm your computer and no personally identifiable information is stored from the use of this site. On the basis of cookie technology we merely obtain anonymized information for example on the pages of our shop that were visited, the products that were viewed, etc. Please note that certain cookies may be set the moment you start visiting this website. You can adjust the settings of your browser so that you are notified when cookies are stored, allowing you to decide in each case whether to accept, or to accept in certain cases or to refuse them across the board. (further information about the types of cookies that may be used on this website is set out below) If you do not accept cookies our website may not work fully. Below you will find information on the used cookies and the setting option of your browser.

What cookies do we use on our Website?

Essential Cookies
These cookies are necessary to provide you with services available through Wings for Life Sites and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like shopping baskets and secure customer account pages, would not be possible.

Third-Party-Cookies
These cookies of our advertising partners, helping to make the Internet offer and our website for you interesting. Therefore cookies from partner companies be stored on your hard drive, when you visit our websites. These are temporary cookies that expire at after the predetermined time. Cookies from partner companies are usually deleted after a few days or up to 24 months, in individual cases, even after several years. The cookies of our partner companies do not contain personal data. Data shall be collected only under a user ID pseudonym. This pseudonymous data are not merged at any time with your personal data.


In the table below, the cookies we use are listed:

Cookie

 

Purpose

adminhtml

  

Is set right before an action in the backend is running and to save the login data of the user admin.

frontend

 

Is set right before an action in the frontend is running and to save the login information of the user.

frontend_cid

 

Executed to identify users of the website after login.

cookie-law

 

Executed for storing whether the cookie information accepted by a user.

geoip_processed  

 

Executed to relegate the user to the appropriate language of his country.

_ga

 

Executed to identify users and to collect actions in Google Analytics. For example, when an order is placed.


How can I configure the cookie settings on my browser?

Each browser differs in the way he manages the cookie settings. This is described in the Help menu of each browser, which explains how you can change your cookie settings. Depending on your browser, further information can be obtained via the following links:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: http://apple-safari.giga.de/tipps/cookies-in-safari-aktivieren-blockieren-loeschen-so-geht-s/
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html
 

5. Forwarding Personal Data

Your data will be forwarded to the dispatch company assigned to deliver your shipment if this is necessary. We will also forward your payment data to the bank assigned to process your payment.

You are also granting the express permission for the data to be disclosed towards national and international authorities, courts, notaries, tax consultants, auditors, insurances, social insurance agencies, any entities under public law, banks and credit institutes, opposing parties regarding claims and their legal counsel and experts for the purpose of contract fulfilment.

 

6. Newsletter

You can also consent to receive our newsletter if so desired. This is sent at irregular intervals and provides information about special discounts, promotions and offers. For this, we use the email address you provided together with data from your order history if appropriate to send you offers that you may find interesting. You can revoke your consent to receiving our newsletter at any time.

 

7. Use of Facebook Social Plugins

Our website uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see https://developers.facebook.com/docs/plugins

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers.

Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.
If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook, and shown to your Facebook friends.

For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy: http://www.facebook.com/policy.php
If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”. (http://webgraph.com/resources/facebookblocker/).

 

8. Data Protection Declaration for the Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, i.e. text files that are stored on your computer and facilitate analysis of your website use. The information generated by the cookie concerning your use of this website is usually sent to a Google server in the USA and stored there. 

Your IP address will be recorded but pseudonymised immediately (e.g. by deleting the last 8 bits). This means that only a rough localisation is possible. The data is processed on the basis of the statutory provisions of § 96 (3) TKG (Austrian Telecommunications Act) and Art 6 (1) lit a (approval) and/or f (legitimate interest) of the DSGVO (Austrian General Data Protection Regulation). Our concern within the meaning of the DSGVO (legitimate interests) is to improve our offer and our website. Because our users’ privacy is important, the user data is pseudonymised. 

We have concluded a corresponding contract on order data processing with the provider. 

You can prevent the cookies from being installed by adjusting your browser settings accordingly; however, please note that if you do so, you may not be able to use all the website functions in full. You can also prevent the data relating to your website use generated by the cookie (incl. your IP address) from being sent to and processed by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on Google Inc. and Google Analytics can be found at: https://www.google.com
Google’s privacy policy can be found at: https://policies.google.com/?hl=en



9. Use of Google+ Plugins (z.B. „+1“-Button)

Our website uses social plugins (“plugins”) provided by the social network Google+, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).These plugins are identifiable by buttons with the sign "+1" on white or coloured background. You can find an overview of Google plugins here: https://developers.google.com/+/plugins

If you access one of our web pages that contains such a plugin, your browser directly connects to Google's servers. The content of the plugin is transmitted from Google directly to your browser and integrated into the page. Through this integration Google receives the information that your browser has visited one of our web pages, even if you do not have a Google+ profile or are not currently logged in to Google+. This information (including your IP-address) is transmitted from your browser directly to Google's serves in the USA and saved there.

If you are logged into Google+, your visit can be assigned to your Google account. If you interact with the plugins, for example by clicking “+1” the corresponding information is transmitted from your browser directly to Google and stored by it. The information can also be published on Google+, and shown to your contacts.

For information on the purpose and scope of data collection by Google and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy please visit Google`s privacy policy: http://www.google.com/intl/de/+/policy/+1button.html

If you do not want Google to connect the data concerning your visit to our website with your member data already stored by Google+, please log off Google+ before entering our website. You can also block Google Plugins by using add-ons for your browser, like „NoScript“ (http://noscript.net/).


10. Data Protection Declaration for the Use of hotjar

This website uses the Hotjar web analysis service from Hotjar Ltd.. Hotjar Ltd. is a European company with registered offices in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe)

This tool can be used to track movements on websites that use Hotjar (so-called heat maps). In this way it is possible to see how a user scrolls and which buttons they click, and how often, for example. The tool can also be used to obtain feedback directly from the website users. This provides us with valuable information to help us make our websites even faster and more customer-friendly.

Hotjar gives every user the opportunity to prevent the use of the Hotjar tool with a “Do Not Track header” so that no data is recorded about their visit to the respective website. This is a setting that the latest version of all common browsers supports. Your browser hereby sends a query to Hotjar instructing it to deactivate tracking of the respective user. If you visit sipgate websites with different browsers/computers you have to configure the “Do Not Track header” separately for each of these browsers/computers.

Detailed instructions with information about your browser can be found at: https://www.hotjar.com/legal/compliance/opt-out
Further information on hotjar can be found at: https://help.hotjar.com
hotjar´s privacy policy can be found at: https://www.hotjar.com/privacy



11. Integration of the Trusted Shops Trustbadge

Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer.

In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln.

Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page.

Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.


12. Right to information

You have basic rights to  information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data infringes data protection law or your data privacy rights are violated in any other way, you may lodge a complaint with the supervisory authority. This is the Austrian Data Protection Authority. 

 

13. Data Protection Officer:

If you have any questions concerning the collection, processing or use of your personal data, about data information, amendment, blocking or deletion or about the withdrawal of your consent to any measures, please contact:

Lenz Ges.m.b.H.
Staudachstrasse 3
6858 Schwarzach
Österreich

T +43 (0) 5572 58143
F +43 (0) 5572 58143-33
office@lenzproducts.com