FAQs

Lenz heat app

1. How can I tell if my mobile phone is compatible with the Lenz heat app via Bluetooth?

2. What does the Lenz heat app cost?

3. How does the Lenz heat app works?

4. How can I pair the lithium packs with my smartphone?

5. Can the Bluetooth-enabled lithium batteries be operated both manually and via smartphone remote control?

 

 


Lenz heat app

1. How can I tell if my mobile phone is compatible with the Lenz heat app via Bluetooth?

Minimum smartphone requirements to use the Lenz heat app:

- Android Version 4.3 bzw. iOS 7.0
- Bluetooth 4.0 (SMART Ready)

 

 
Please note that iPhone 4 unfortunately does not have the latest Bluetooth standard and therefore it is not possible to use the Lenz heat app. The Lenz heat app is compatible with iPhone 4S and above.

 

2. What does the Lenz heat app cost?

Lenz heat app

      

 

The Lenz heat app is available for free in the Google Play Store / Apple Store.

 

 

 

3. How does the Lenz heat app works?

 

Lenz heat app basic - Auswahl Heizprodukte

 

       

 

The overview of the input data (name, mail, etc.) can be edited at any time.

There is also a „Mail“ button for direct contact with the SturiaTronic service centre.

Lenz heat app - Personalisation / Registration

 

 

Click the „Edit profile“ button to reach the „Personalisation/Registration“ menu item.

Personalisation: this is where you can add a photo and enter data.

Registration: by registering you will be eligible for (free) software updates for lithium
packs and will receive regular information on new features and products.

Lenz heat app - Heat system  

This is where successfully paired lithium packs are shown with their relative charge.

Important: Slight differences in the charging levels (percentage displays of several
lithium packs in the Lenz heat app when charging and heating can be seen as normal
since battery packs and heating elements are naturally subject to production-related
tolerances. These minimal differences have no noticeable effect on the heating output
and heating time of the product.

If the bars of the charging display are green, the lithium packs are connected to a
heating element. If they are grey, no heating element is connected.

If the bars in the display are red, the battery packs are being charged.

You can set any heating level from 0 to 9 with the slider. The heating levels can be
set differently for the upper part of the body (torso) and feet. In order to be able to
set the heating level for the upper part of the body and feet you first have to tap
the relevant part of the body on the image and then set the desired level with the
slider.

LED ON/OFF: Use this function to switch the LEDs on the lithium pack ON and OFF.

Lenz heat app - LED System  

 

You can set different modes for the LED system depending on the software status
of the lithium pack (colour, lighting modes, brightness, dim, ON/OFF, etc.).

Lenz heat app - Akku  

 

Use the Start Scan ON/OFF switch to search for lithium packs that are available in
the pairing mode.

The number of devices that are found will be shown directly below this.

The successfully paired lithium packs will be shown at the assigned position
(e.g. left foot).

If you have any questions or are uncertain about something, pressing the FAQ
button will take you directly to the Lenz website where you will find answers to
frequently asked questions.

The small Info icon to the right of each assigned lithium packs will take you to
the next menu item.

Lenz heat app - Information/Firmware Update  

 

This is where you can call up information about this battery pack.

Lenz heat app - Product detail  

 

Click „Next“ in the „Product Detail“ menu. In this menu item you can watch or
download instructional videos, instruction manuals etc.


4. How can I pair the lithium packs with my smartphone?

Press the power buttons of your lithium packs for at least 10 seconds until they flash briefly 3 times and the middle LED then remains on - the lithium packs are now in the pairing mode. Press the „Start Scan“ button to search for and display all available lithium packs. You can now use the “+” button to assign the lithium packs to the upper part of the body or feet. If you then press the „Save“ button the lithium packs will be connected to your smart phone.

The pairing mode is active for 2 minutes. If pairing is not successful during this time, the mode will be terminated automatically

If you have any problems with pairing, please follow these instructions and follow this video:  >> to the video

  

5. Can the Bluetooth-enabled lithium batteries be operated both manually and via smartphone remote control?

The rcB 1200/rcB 1800 lithium pack and rcB 1200 lithium insole can be operated manually (by pressing a button on the battery) and via smartphone. It is not neccersary to exit the Lenz heat app , it is sufficient if the app is placed in the background or the screen lock is activated. After 30 seconds the light on the lithium pack stops blinking, and manual operation is possible.