Lenz offers a manufacturer’s guarantee of 2 years from the date of purchase for all Lenz products. 

Within this two-year guarantee period, we will repair or replace the product free of charge to remedy any material or manufacturing defects. This guarantee does not cover any damage resulting from improper use, personal negligence, normal wear (e.g. in the case of textiles) as well as defects that are only slightly detrimental to the value or usability of the product. 

Furthermore, our guarantee does not cover any claims based on slight differences in the charge level of several lithium packs in the Lenz heat app during charging or heating operation since lithium packs and heating elements are naturally subject to production-related tolerances. Such minimal differences have no noticeable effect on the product’s heating performance and heating duration.

All guarantee claims will be void if:
• interventions by unauthorised bodies are made
• parts other than original spare parts are used
• original sales receipt cannot be provided

Your statutory warranty claims are not limited by these terms and conditions of guarantee!