Warranty terms

Lenz offers a manufacturer’s warranty of two (2) years from the date of purchase for all Lenz products, in accordance with European law.
For Lenz products which are sold in the USA or Canada, there is a warranty term of one (1) year from the date of purchase, in compliance with the laws in Canada and the USA.

Within the warranty period, we will repair or replace the product free of charge to remedy any material or manufacturing defects.

This warranty does not cover any damage resulting from improper use, personal negligence, normal wear (e.g. in the case of textiles) as well as defects that are only slightly detrimental to the value or usability of the product.  The original purchase receipt is absolutely and urgently required to process the warranty.

Furthermore, our warranty does not cover any claims based on slight differences in the charge level of several lithium packs in the Lenz heat app during charging or heating operation since lithium packs and heating elements are naturally subject to production-related tolerances. Such minimal differences have no noticeable effect on the product’s heating performance and heating duration.


All warranty claims will be void if:
• interventions by unauthorized bodies are made
• parts other than original spare parts are used


The warranty granted by Lenz Ges.m.b.H. / Lenz North America neither restricts the legal rights of the customer according to the respective applicable national law, nor the rights of the customer towards the retailer from the purchase agreement made between them.